Dear Quickflix, I have been trying to contact your customer service team to which it appears there has been none for a long time now. I send emails and get NO response ever other than the automated response that says someone will get back to me shortly. I have an INACTIVE account, I have not borrowed anything in years and yet I am still being charged $22.99 per month. By my rough calculations I have paid well over $1000 for an inactive account and no borrowings.

How do I stop the deduction without going to Fair Trade and the Ombudsman - I am so disappointed and cranky. When I go into my account it says my last transaction was 2010 - yet you keep taking my money and it clearly states that my account is inactive. PLEASE CONTACT ME ASAP. Thank You Ariane SImon. How can I speak to an actual person that works at Quickflix to cancel my service?

There are one or two points that need discussion and understanding but there is no phone support. I have been charged for 9 months of service which I essentially did not know about, after accepting a Gift Card and attempting to use it. When I had tried to register it said the transaction could not be complete! I only realized recently that Quickflix had been charging me for 9 months and feel very let down. I would like Quickflix to let me know how many movies I have downloaded or rented (none, not a single one). I am not interested in a generic email address to solve the problems as I have sent email to the ones I can find on the net and no response.

Seems like a scam of sorts and very un-Australian. Quickflix Official We shouldn't be sending faulty discs right back to you. Our QA process works in the sense that we test discs upon arrival that have been reported as faulty, and if it works on our players we will continue to send them. If they don't work, we'll attempt to clean them and test them again and if they fail to play, they are marked as damaged and taken out of rotation. We no longer offer phone support however you can submit a request on our Help Centre, which is located at https://help.quickflix.com.au.

Quickflix Official Hi Sheree, well at least you have got it all installed anyway! During the installation process, there is a final step where it will bring you up with a box to 'Accept protocol request' in this box you will need to tick 'Remember my choice' so that it wont continue to prompt you to install it. I'm not sure if you are using a PC or a Mac, but here is an article from our Help Centre that will show you the steps and how to make it remember you have already installed it: Please let me know if you have any further issues!

How do I unsubscribe from your emails? You have 'Manage your email subscriptions' in the footer this clicks through to your Manage Contact Preferences area where all I see is a bunch of check boxes asking me how I'd like to be contacted?? Part of managing subscriptions is also having the clear ability to unsubscribe from them!! Why does a lot of your marketing seem a bit grey area?

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A bit fine print, a bit it clearly states (when it obviously doesn't) etc, etc? Here's a tip, make things as easy as possible for the consumer, like a clear Unsubscribe button, like messaging on your so called Free Trial, and it might go some way to reducing negativity towards your brand.

Also, how do I close my account? I'm not a paying customer, I just don't want any of my details with you? I imagine there's a Cancel/Delete account button I'm missing somewhere?? You definitively wouldn't be that shady to not offer this function would you?

Quickflix Official Hi Mark, We do comply with the privacy laws in place and allow members to unsubscribe both in Accounts & Settings and within the emails that are sent to you. Also, yes we do have an online cancellation process that's very simple to use, no grey area, just a couple of button clicks. If you wish to unsubscribe from emails in the footer of an email - Once you click 'Manage your email subscriptions and unsubscribe' you will be taken to the Subscription Centre - Under 'Available Publications' it says 'To unsubscribe from any publication, just uncheck the box and click the update button below. To subscribe to new publications, just check the appropriate box and click the update button below.' - Uncheck either of the 3 boxes or all of them and click 'Update' If you wish to unsubscribe from emails in your Accounts & Settings once logged in to your account. Log in to your Quickflix account with username and password - Click on the member icon on the top right of the Quickflix website, which will take you straight to your 'My Subscription' page.

On the right you will see a menu, select 'Contact Preferences' - If you do not wish to be contacted by us simply uncheck all of the boxes available there. If you wish to cancel your subscription online. Log in to your Quickflix accont with username and password - Click on the member icon on the top right of the Quickflix website, which will take you straight to your 'My Subscription' page.

Scroll down to the bottom of the 'My Subscription' page where you will see a large blue button that says 'Cancel my subscription' which you will need to click. Confirm that you would not like our bonus offer and that you wish to cancel. Hope the above helps. Okay, when I click on 'Manage your email subscriptions and unsubscribe' I'm not taken to a Subscription Centre I'm taken to /MyAccount/ContactPreferences where I'm confronted with this: Manage Contact Preferences Let us know how’d you’d like to be contacted by ticking the boxes below. QUICKFLIX NEWSLETTER Keep up to date with all the crazy happenings of the entertainment world with Quickflix.

QUICKFLIX OFFERS AND PROMOTIONS Get the chance to win prizes and receive discounts with Quickflix. QUICKFLIX UPDATES AND RELEASES Subscribe to receive updates about our service – new features, new apps, new releases and the like! - QUICKFLIX SMS Receive SMS from us. If we’re sending a message to your mobile, we’ll make it well worth receiving. Please note, email notifications about your account will always be sent to you. If you could let me know where amongst the above it's allowing me to unsubscribe that would be fab.

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And under /MyAccount/Subscription there is no large blue button saying 'Cancel my subscription' would this be because I don't have an active subscription (I stated in my original question I'm not a paying customer)? Now, I'm hoping to delete my account I don't have to activate a subscription because that's moving into those shady areas. All I want is to unsubscribe from your marketing emails and delete my account, something by law you have to offer easily and clearly. Quickflix Official I think this is a fantastic question. Our rating on Product Review is poor indeed - A lot of it is valuable feedback though and I'll have to respectfully disagree with an above comment that states we have no code of conduct. We've implemented so many great features because of feedback on here including better free trial communications, better cancellation methods, a more extensive knowledge base for our customers in the form of our Help Centre. Service wise we have been overhauling our major apps and have been in direct contact with Australia Post in regards to postage issues.

Quickflix Official Hey Mandah, I totally understand your concern! I'll be as up front as I can about it as I feel you've been open with us about your concerns. Product Review is a great place for customers to be informed with the experiences of others, we wouldn't have it any other way because the valid feedback and complaints help us improve the service overall, and we've done some MASSIVE things to the customer experience due to feedback on here. Now, the free trial you've got the opportunity to try is not available to those who simply sign up by the website and unfortunately credit card is needed for a couple of reason I believe your 45 day trial includes DVD & Blu-ray discs, which means we send out physical discs to you which means we do prefer to have the credit card details in case there is obvious signs of theft or damage. A lot of the time you might see a review that says we're threatening to charge for missing discs, but we're generally pretty lenient with it if we're at least contacted and there's a reasonable explanation.Unfortunately some people prefer to come here first. The other reasons we ask for payment details are so it's easy for members to roll on to a subscription without having to worry about adding payment details, which is purely a business decision.

We also have Premium content that you can pay for as you go, which requires a payment method to purchase. The biggest thing to remember is, you can cancel online very very easily. It's literally the click of 2 buttons.First button is to cancel, second button to confirm cancellation.

We have all the information as to when you 45 days are up in your Account & Settings page and we keep in touch via email. Hope the above information helps and you decide to give it a go - If you have any issues we have a member care team available on the phone as well as a nifty help centre online at Nathan. I also feel By quickflix taking card details you simply getting conned into charges. No one contacted me to continue services, heck I did not even use services in the first place. I recently found out that I have been charged $30 per month for services I have not used. A clear indication of something being wrong. The fact they want your payment details and then automatically roll over to an account seems very dodgy.

In Fact it is dodgy. Why can you not simply pick up a phone and speak to someone. Instead I simply get told to email a generic email. There is no accountability at all. Shocking method of business.

Ethics much??! After reading a few pages of reviews Im actually questioning my sanity, I currently have open Step 3 of the 4 week free trial and they are asking for my credit card info. This is the reason they have on their page for the request for credit card info 'The reason we ask for your credit card or PayPal details is to make sure you are over 18 years of age, as your subscription will give you access to content that has been classified as restricted.' Um couldnt I just give you my drivers license or a something similar? Im 39 yrs old.

I dont want to give out ALL my personal details, name age address bank info, may as well ask for medicare number and a passport sized photo also. Honestly it isnt the most comforting way to enter into any agreement especially a FREE one. Quickflix Official Hi Astra, yes those are two reasons we take payment info, however the main reason is explained here: Its also there so you can choose to watch any of our Premium content (which isnt included in any subscription package). If you are only wanting to to try the free trial, and do not wish to continue on to a paying subscription, you just have to cancel your account before your free trial ends (which can be done online at any stage by yourself), and you wont be charged. We'd love you to give us a go, but if you are not comfortable with it then that's also fine.

Quickflix Official I've received your email and responded! Just to re-iterate my response on here just in case anybody else runs in to the same issue (Without giving away too many details from your account).

From looking at the account it appeared to our member care team that you had signed up to a plan that was available 2 weeks ago for $14.99 and recently we had announced the change of price to $12.99 (this would have been effective your next bill date) We are certainly going to investigate any issue with sign up that may have occurred though! I hope the provided solution was satisfactory and as mentioned in the email, please feel free to contact me at any stage. Quickflix Official Dear SydneyCustomer, Wonder no more. To my knowledge as the Customer Relations Executive at Quickflix we are not creating false profiles on Product Review. Not only is this against Product Reviews terms and conditions but it is also against our company policy. I have seen many negative comments come from Customers who have signed up on Product Review simply to give negative feedback.

Whether to vent or to ask for help that they don't feel they had received from us in the first place. Perhaps these individuals that you have researched feel Product Review is the best place for them to give their feedback, both positive and negative.

Product Review is a great service and we look forward to receiving more feedback in this forum Thanks. Quickflix Official Hi Redwine, I have copy and pasted the T&C's on this below. It's best to give our member care team a call on 1300 138 644 and give them as much information as possible and we'll see what we can do. (k) You are responsible for your Discs so please handle them with care. We reserve the right to charge your credit/debit card or PayPal account a minimum of $29.99 per Disc and $39.99 per Blu-ray disc for the replacement value of any Disc as well as a Admin Fee of $10.00 per Disc where: i.

The Disc is stolen, damaged or lost whilst in your possession; ii. The Disc is lost in the mail due to incorrect address details being provided by you; iii. You fail to notify Quickflix within five (5) to fourteen (14) days of dispatch if a Disc has either not been delivered to you, or not been received back by us; or iv. You cancel your free trial, promotional offer or your DVD Subscription Package and fail to return any Discs you have rented from us within seven (7) days.

QuickFlix Official Hey tvuser95, We have a massive range of DVD/s as well as a fair bit of content to stream. Streaming is a bit more difficult in terms of content due to certain licensing agreements so not all the titles you will see on DVD are available for the included streaming. There are Pay Per Play options which means you can essentially rent the movie/tv show for 48 hours and we also have a Stream to Own service which allows you to buy episodes of a TV show and eventually own them to watch at your convenience. Probably most importantly, there is a free trial in which you can see for yourself what the service is like, you can sign up for it on our website in a few steps. Ensure that you understand the terms and conditions and if you have any questions at all, feel free to contact our member care team through the website!